Open a support ticket
From More → Support, tap New ticket (the floating + button). Pick a subject, write what happened, attach a screenshot if helpful, and tap Send to myPoolFlow. Replies show up in the same thread — and on the room list with a Reply needed chip when it's your turn.
First — try your admin
Public help, no account needed
- FAQ — quick answers to product and policy questions.
- Owner & admin guide — if you're curious how the office side works.
- Open a ticket without signing in — useful if you can't access your account.